1. Warranty Assurance: Products within warranty period offer: Free replacement (for defective products ); Free maintenance/repair; Free technical support.
2. Warranty Expired: Supply of spare parts at most preferential prices.
3. Free training for selected clients upon and after installation.
4. After-sales service system:
1.Principle
To provide best service to customers
2.Promises after sales
2.1、 Warranty: We guarantee that the quality of all products meets the ISO standards and clients specifications, and will provide all the related technical documents (User guide, installation and maintenance manual etc)
2.2、 Guarantee: We provide complete technical and maintenance support for span of usage life.
2.3、 Technical Support: We provide free training for user in terms of technical knowledge, proper maintenance of products, and simple and handy repair skills.
2.4、 Service: 24 hours service
2.5、 Response time: within 24 hours
2.6、 Service system: guarantee for all supplied products:
2.6.1 ACE will check on the products installed within one month and provide problem-shooting services when needed.
2.6.2 Qualified technician and service team will be dispatched to perform repair works within a short period of time.
2.6.3 The after-sales service department will make regular contact with users for feedback and suggestion on the products and services aiming to prevent and resolve problems as early as it arises.
3.Guarantee
3.1、 Ace has a strong after-sales service team and the service network covers area: Shanghai, Beijing, Nanjing, Wuhan, Chengdu, Shenzhen, Kunming, Xi’an, and Shenyang etc. The team is able to resolve problems relating to repair/ maintenance, customer complaints/queries and emergency incidents.
3.2、 Maintenance response procedure:
Within warranty period:
3.2.1 Upon receipt of maintenance request - problem diagnosis will be conducted and confirmation of maintenance schedule will be served in written form (arrival on site within 24 hours)
3.2.2 Sending of Technician - Technician and skilled personnel will be sent to site for the repair within required time and repair details and records will be documented accordingly.
All products repaired/ maintained on site will be supported by the technician, supervisor and project manager.
After warranty period:
3.2.3 Upon receipt of repair request - We will analyze the problem and submit a written quotation to the client for approval. The technician will arrive at site for the maintenance work within 24 hours once the client confirms the quotation.
3.2.4 Dispatch of Technician - Technician and skilled personnel will be sent to site for the repair within required time and repair details and records will be documented accordingly.
All products repaired / maintained on site will be backup by the technician, supervisor and project manager.
4、Contact:
After-sales hot line:020- 83216377 (Guangzhou)